Concepedia

Leon A. Kappelman

LA

Statistics

Publications

33

Citations

3K

H-Index

27

Active since

1990

Affiliations

University of North Texas(Current)

Georgia State University

Northern Kentucky University

University of Arkansas at Little Rock

Leon A. Kappelman is an author at University of North Texas specializing in information systems, business, and information systems management.

ORCID

Publications per year

1990–2022

33

Publications

33

Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire1

Thomas P. Van Dyke, Leon A. Kappelman, Victor R. Prybutok · MIS Quarterly · 1997 · 599 citations

, , +15

A Comprehensive Model for Assessing the Quality and Productivity of the Information Systems Function

Barry L. Myers, Leon A. Kappelman, Victor R. Prybutok · Information Resources Management Journal · 1997 · 372 citations

, , +11

Early Warning Signs of it Project Failure: The Dominant Dozen

Leon A. Kappelman, Robert McKeeman, Lixuan Zhang · Information Systems Management · 2006 · 340 citations

, , +17

Cautions on the Use of the SERVQUAL Measure to Assess the Quality of Information Systems Services

Thomas P. Van Dyke, Victor R. Prybutok, Leon A. Kappelman · Decision Sciences · 1999 · 233 citations

, , +17

The 2018 SIM IT Issues and Trends Study1

Leon A. Kappelman, Russell Torres, Ephraim R. McLean et al. · MIS Quarterly Executive · 2019 · 132 citations

, , +7

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