Concepedia

Natcha Thawesaengskulthai

NT

20

Publications

422

Citations

13

H-Index

2008

Active since

Affiliations

Chulalongkorn University(Current)

University of Nottingham

Mahidol University

King Mongkut's Institute of Technology Ladkrabang

Natcha Thawesaengskulthai is an author at Chulalongkorn University specializing in management, engineering, and business.

Top concepts

ManagementEngineeringBusinessMarketingStrategic ManagementTotal Quality ManagementQuality ImprovementCustomer SatisfactionTechnologyQuality Control

Publications per year

2008–2024

20

Publications

20

Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety

Thongchai Jeeradist, Natcha Thawesaengskulthai, Thanawan Sangsuwan · Journal of Air Transport Management · 2016 · 59 citations

Customer Experience, Customer Satisfaction, Engineering +8

A decision aid for selecting improvement methodologies

Natcha Thawesaengskulthai, J. D. T. Tannock · International Journal of Production Research · 2008 · 34 citations

Total Quality Management, Continual Improvement Process, Decision Analysis +18

Hospital service quality measurement models: patients from Asia, Europe, Australia and America

Natcha Thawesaengskulthai, Patcharin Wongrukmit, Jens J. Dahlgaard · Total Quality Management & Business Excellence · 2015 · 33 citations · Full text

Total Quality Management, Customer Satisfaction, Engineering +19

Data-Driven Roadmapping (DDRM): Approach and Case Demonstration

Ummaraporn Pora, Nathasit Gerdsri, Natcha Thawesaengskulthai et al. · IEEE Transactions on Engineering Management · 2020 · 31 citations

Software Maintenance, Engineering, Business Intelligence +18

Hospital service quality preferences among culture diversity

Patcharin Wongrukmit, Natcha Thawesaengskulthai · Total Quality Management & Business Excellence · 2014 · 27 citations

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