Meng-Mei Chen

Publications

423

Citations

H-Index

2010

Active since

Affiliations

HES-SO University of Applied Sciences and Arts Western Switzerland(Current)

Meng-Mei Chen is an author at HES-SO University of Applied Sciences and Arts Western Switzerland specializing in marketing, hospitality management, and business.

ORCID

Top concepts

MarketingBusinessManagementHospitality ManagementTourismHospitalityCustomer SatisfactionCommunicationHospitality MarketingTechnology

Publications per year

2010–2024

Publications

An investigation of multiple devices and information sources used in the hotel booking process

Hilary Catherine Murphy, Meng-Mei Chen, Mathieu Cossutta · Tourism Management · 2015 · 133 citations

Revenue Management, Hotel Booking Process, Information Sources +15

Understanding the impact of ChatGPT on tourism and hospitality: Trends, prospects and research agenda

Keng‐Boon Ooi, Garry Wei‐Han Tan, Eugene Cheng‐Xi Aw et al. · Journal of Hospitality and Tourism Management · 2024 · 77 citations

Customer Satisfaction, Research Agenda, Tourism Management +9

An Importance Performance Analysis of smartphone applications for hotel chains

Meng-Mei Chen, Hilary Catherine Murphy, Stephan Knecht · Journal of Hospitality and Tourism Management · 2016 · 67 citations

Customer Satisfaction, Mobile Marketing, Mobile Commerce +13

Factors Determining Hotel Selection: Online Behaviour by Leisure Travellers

Peter Jones, Meng-Mei Chen · Tourism and Hospitality Research · 2010 · 55 citations

Customer Satisfaction, Tourism Management, Consumer Decision Making +14

Online Information Sources Used in Hotel Bookings

Hilary Catherine Murphy, Meng-Mei Chen · Journal of Travel Research · 2014 · 36 citations

Customer Satisfaction, Business Intelligence, Digital Marketing +27

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