Concepedia

Karin Newman

KN

18

Publications

1.1K

Citations

16

H-Index

1993

Active since

Affiliations

Middlesex University(Current)

Middlesex University

Karin Newman is an author at Middlesex University specializing in management, marketing, and business.

Top concepts

ManagementBusinessMarketingService QualityMedicineHuman ResourcesCustomer SatisfactionHealth Services ResearchNursingPrimary Care

Publications per year

1993–2008

18

Publications

18

Interrogating SERVQUAL: a critical assessment of service quality measurement in a high street retail bank

Karin Newman · International Journal of Bank Marketing · 2001 · 386 citations

Total Quality Management, Customer Satisfaction, Service Quality +15

Service quality in retail banking: the experience of two British clearing banks

Karin Newman, Alan Cowling · International Journal of Bank Marketing · 1996 · 131 citations

Total Quality Management, Customer Satisfaction, Engineering +16

“The nurse satisfaction, service quality and nurse retention chain”

Karin Newman, Uvanney Maylor, B. A. Chansarkar · Journal of Management in Medicine · 2002 · 120 citations

Banking on people

Alan Cowling, Karin Newman · Personnel Review · 1995 · 74 citations

Total Quality Management, Customer Satisfaction, Service Excellence +17

Empirical evidence for “the nurse satisfaction, quality of care and patient satisfaction chain”

Karin Newman, Uvanney Maylor · International Journal of Health Care Quality Assurance · 2002 · 56 citations

Nursing, Customer Satisfaction, Quality Of Life +13

Rows per page

1–5 of 18