Concepedia

Alan Cowling

AC

9

Publications

375

Citations

9

H-Index

1993

Active since

Affiliations

Middlesex University(Current)

Middlesex University

Alan Cowling is an author at Middlesex University specializing in management, business, and marketing.

Top concepts

ManagementBusinessMedicineMarketingNursingPrimary CarePublic HealthHuman ResourcesService QualityCustomer Satisfaction

Publications per year

1993–2000

9

Publications

9

Service quality in retail banking: the experience of two British clearing banks

Karin Newman, Alan Cowling · International Journal of Bank Marketing · 1996 · 131 citations

Total Quality Management, Customer Satisfaction, Engineering +16

Banking on people

Alan Cowling, Karin Newman · Personnel Review · 1995 · 74 citations

Total Quality Management, Customer Satisfaction, Service Excellence +17

Developing a competency framework to support training in evidence‐based healthcare

Alan Cowling, Karin Newman, Susie Leigh · International Journal of Health Care Quality Assurance · 1999 · 43 citations

Practice Management, Family Medicine, Allied Health Professions +20

Meeting the information needs of clinicians for the practice of evidence‐based healthcare

Tanya Pyne, Karin Newman, Susie Leigh et al. · Health Libraries Review · 1999 · 41 citations

Management Education for Clinical Directors: An Evaluation

Karin Newman, Alan Cowling · Journal of Management in Medicine · 1993 · 20 citations

Practice Management, Program Implementation, Course Participants +22

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