Concepedia
Statistics
Publications
21
Citations
1.2K
H-Index
19
Active since
2002
Affiliations
University of Alicante(Current)
Universitat de València
University of the West of England
Ana B. Casado‐Díaz is an author at University of Alicante specializing in business, management, and tourism.
Top concepts
BusinessManagementTourismMarketingConsumer ResearchHospitalityFirm PerformanceBusiness StrategyConsumer BehaviorCorporate Governance
Publications per year
2002–2023
Effects of message appeal and service type in CSR communication strategies
Luisa Andreu, Ana B. Casado‐Díaz, Anna S. Mattila · Journal of Business Research · 2015 · 154 citations
Service Type, Csr Communication Strategies, Organizational Communication +11
The consumer’s reaction to delays in service
Ana B. Casado‐Díaz, Francisco Mas Ruiz · International Journal of Service Industry Management · 2002 · 149 citations
Customer Satisfaction, Consumer Uncertainty, Behavioral Decision Making +21
Linking tourism, retirement migration and social capital
Maria Casado-Diaz, Ana B. Casado‐Díaz, José M. Casado‐Díaz · Tourism Geographies · 2013 · 73 citations
Analyzing hotel efficiency from a regional perspective: The role of environmental determinants
Ricardo Sellers Rubio, Ana B. Casado‐Díaz · International Journal of Hospitality Management · 2018 · 72 citations · Full text
Tourism Management, Economics, Regional Perspective +9
The differentiated effects of CSR actions in the service industry
Ana B. Casado‐Díaz, Juan Luis Nicolau, Felipe Ruiz‐Moreno et al. · Journal of Services Marketing · 2014 · 69 citations · Full text
Firm Performance, Csr Actions, Organizational Behavior +22
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