Concepedia
Statistics
Publications
13
Citations
482
H-Index
11
Active since
2008
Affiliations
Rensselaer Polytechnic Institute(Current)
California State University, Northridge
The University of Texas at Dallas
University of Maine
University of Massachusetts Amherst
Dongling Huang is an author at Rensselaer Polytechnic Institute specializing in marketing, business, and economics.
Publications per year
2008–2024
Can chatbot customer service match human service agents on customer satisfaction? An investigation in the role of trust
Dongling Huang, Dmitri G. Markovitch, Rusty A. Stough · Journal of Retailing and Consumer Services · 2023 · 101 citations
Business, Marketing, Customer Relationship Management +8
Consumer Preference Elicitation of Complex Products Using Fuzzy Support Vector Machine Active Learning
Dongling Huang, Lan Luo · Marketing Science · 2016 · 85 citations
Computing, Computer Science, Marketing +17
Consumer reactions to chatbot versus human service: An investigation in the role of outcome valence and perceived empathy
Dmitri G. Markovitch, Rusty A. Stough, Dongling Huang · Journal of Retailing and Consumer Services · 2024 · 73 citations
Business, Marketing, Psychology +16
Lycopene attenuates Aβ1–42 secretion and its toxicity in human cell and Caenorhabditis elegans models of Alzheimer disease
Wei Chen, Liuqun Mao, Huan-Huan Xing et al. · Neuroscience Letters · 2015 · 63 citations
Life Sciences, Neurobiology, Neuroscience +11
Marketing intensity and firm performance: Contrasting the insights based on actual marketing expenditure and its SG&A proxy
Dmitri G. Markovitch, Dongling Huang, Pengfei Ye · Journal of Business Research · 2020 · 46 citations
Business, Marketing, Marketing Management +9
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