Concepedia

Arnoud Klerkx

AK

2

Publications

71

Citations

2

H-Index

2009

Active since

Affiliations

Nyenrode Business University(Current)

Arnoud Klerkx is an author at Nyenrode Business University specializing in business, management, and customer relationship management.

Top concepts

BusinessManagementAuditingMarketingAccountingAudit RegulationMarketing StrategyProject ManagementStrategic ManagementCustomer Satisfaction

Publications per year

2009–2016

2

Publications

2

An empirical study into the foundations of CRM success

E. Peelen, Kees van Montfort, Rob Beltman et al. · Journal of Strategic Marketing · 2009 · 46 citations

Total Quality Management, Customer Satisfaction, Customer Experience +18

Do IT matters matter? IT-related key audit matters in Dutch annual reports

Lineke Sneller, Ries Bode, Arnoud Klerkx · International Journal of Disclosure and Governance · 2016 · 25 citations

Auditing, Continuous Auditing, Integrated Reporting +6

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