Mochammad Jasin

The role of service quality and marketing mix on customer satisfaction and repurchase intention of SMEs products

Mochammad Jasin, Arif Firmansyah · Uncertain Supply Chain Management · 2022 · 30 citations · Full text

Total Quality Management, Customer Satisfaction, Online Questionnaire +13

The effects of customer satisfaction, perceived service quality, perceived value, and brand image on customer loyalt

Mochammad Jasin, Arif Firmansyah, Hastin Umi Anisah et al. · Uncertain Supply Chain Management · 2023 · 16 citations · Full text

Marketing, Customer Satisfaction, Simple Random Sampling +12

The role of digital literacy and knowledge management on process innovation in SMEs

Mochammad Jasin, Hastin Umi Anisah, Cut Erika Ananda Fatimah et al. · International Journal of Data and Network Science · 2023 · 16 citations · Full text

Customer Satisfaction, Rating Scale, Innovation Management +18

SMEs repurchase intention and customer satisfaction: Investigating the role of utilitarian value and service quality

Mochammad Jasin, Yunia Silvia Sesunan, Muniaty Aisyah et al. · Uncertain Supply Chain Management · 2023 · 10 citations · Full text

Total Quality Management, Customer Satisfaction, Service Quality +11