Concepedia
Statistics
Publications
12
Citations
1.2K
H-Index
Active since
2001
Affiliations
University of Exeter(Current)
Trinity College Dublin
Universitat Oberta de Catalunya
Kedge Business School
Ollscoil na Gaillimhe – University of Galway
Andi Smart is an author at University of Exeter specializing in management, business, and customer satisfaction.
Top concepts
BusinessManagementMarketingCustomer SatisfactionEngineeringNursingBig DataRoboticsEducationLogistics
Publications per year
2001–2020
Theory and practice in SME performance measurement systems
M. Hudson, Andi Smart, Mike Bourne · International Journal of Operations & Production Management · 2001 · 834 citations
Total Quality Management, Psm Performance, Current Theory +18
Customer satisfaction and service quality in UK financial services
Harry Maddern, Roger Maull, Andi Smart et al. · International Journal of Operations & Production Management · 2007 · 137 citations
Total Quality Management, Customer Satisfaction, Business Operations +15
SYMBIOTIC SIMULATION SYSTEM: HYBRID SYSTEMS MODEL MEETS BIG DATA ANALYTICS
Bhakti Stephan Onggo, Navonil Mustafee, Andi Smart et al. · 2018 Winter Simulation Conference (WSC) · 2018 · 52 citations
Cluster Computing, Engineering, Big Data Analytics +22
Healthcare experience quality: an empirical exploration using content analysis techniques
Frédéric Ponsignon, Andi Smart, Mike Williams et al. · Journal of service management · 2015 · 45 citations
Quality Of Life, Family Medicine, Customer Satisfaction +23
A customer journey perspective on service delivery system design: insights from healthcare
Frédéric Ponsignon, Andi Smart, Laura Phillips · International Journal of Quality & Reliability Management · 2018 · 31 citations
Customer Experience, Customer Satisfaction, Quality Of Life +23
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