Concepedia

Andi Smart

AS

12

Publications

1.2K

Citations

12

H-Index

2001

Active since

Affiliations

University of Exeter(Current)

Trinity College Dublin

Universitat Oberta de Catalunya

Kedge Business School

Ollscoil na Gaillimhe – University of Galway

Andi Smart is an author at University of Exeter specializing in management, business, and customer satisfaction.

Top concepts

BusinessManagementMarketingCustomer SatisfactionEngineeringNursingBig DataRoboticsEducationLogistics

Publications per year

2001–2020

12

Publications

12

Theory and practice in SME performance measurement systems

M. Hudson, Andi Smart, Mike Bourne · International Journal of Operations & Production Management · 2001 · 834 citations

Total Quality Management, Psm Performance, Current Theory +18

Customer satisfaction and service quality in UK financial services

Harry Maddern, Roger Maull, Andi Smart et al. · International Journal of Operations & Production Management · 2007 · 137 citations

Total Quality Management, Customer Satisfaction, Business Operations +15

SYMBIOTIC SIMULATION SYSTEM: HYBRID SYSTEMS MODEL MEETS BIG DATA ANALYTICS

Bhakti Stephan Onggo, Navonil Mustafee, Andi Smart et al. · 2018 Winter Simulation Conference (WSC) · 2018 · 52 citations

Cluster Computing, Engineering, Big Data Analytics +22

Healthcare experience quality: an empirical exploration using content analysis techniques

Frédéric Ponsignon, Andi Smart, Mike Williams et al. · Journal of service management · 2015 · 45 citations

Quality Of Life, Family Medicine, Customer Satisfaction +23

A customer journey perspective on service delivery system design: insights from healthcare

Frédéric Ponsignon, Andi Smart, Laura Phillips · International Journal of Quality & Reliability Management · 2018 · 31 citations

Customer Experience, Customer Satisfaction, Quality Of Life +23

Rows per page

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