Concepedia

Lynne Bennington

LB

14

Publications

556

Citations

13

H-Index

1997

Active since

Affiliations

La Trobe University(Current)

Australian Catholic University

Monash University

Lynne Bennington is an author at La Trobe University specializing in business, management, and service quality.

Top concepts

BusinessManagementService QualityEducationMarketingCustomer SatisfactionTotal Quality ManagementNursingPrimary CareCorporate Law

Publications per year

1997–2010

14

Publications

14

Customer satisfaction and call centers: an Australian study

Lynne Bennington, James Cummane, Paul Conn · International Journal of Service Industry Management · 2000 · 79 citations

Customer Experience, Customer Satisfaction, Call Center Services +14

Anti‐discrimination legislation in Australia: fair, effective, efficient or irrelevant?

Lynne Bennington, Ruth Wein · International Journal of Manpower · 2000 · 65 citations

Discrimination, Law, Discrimination Law +20

Human resource management in Indonesia

Lynne Bennington, Ahmad D. Habir · Human Resource Management Review · 2003 · 55 citations

Human Resource Management Development, International Human Resource Management, Management +7

Measuring service quality: A hybrid methodology

Lynne Bennington, James Cummane · Total Quality Management · 1998 · 54 citations

Total Quality Management, Customer Satisfaction, Service Quality Improvement +9

New Public Management: Challenge for Sri Lanka

Ramanie Samaratunge, Lynne Bennington · Asian Journal of Public Administration · 2002 · 46 citations

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