Concepedia

James Cummane

JC

Statistics

Publications

4

Citations

183

H-Index

4

Active since

1997

Affiliations

La Trobe University(Current)

James Cummane is an author at La Trobe University specializing in service quality, services marketing, and customer satisfaction.

Publications per year

1997–2000

4

Publications

4

Customer satisfaction and call centers: an Australian study

Lynne Bennington, James Cummane, Paul Conn · International Journal of Service Industry Management · 2000 · 79 citations

Management, Operations Management, Service Design +12

Measuring service quality: A hybrid methodology

Lynne Bennington, James Cummane · Total Quality Management · 1998 · 54 citations

Management, Quality Management, Quality Improvement +15

A value‐creating model for effective policy services

Allan Behm, Lynne Bennington, James Cummane · Journal of Management Development · 2000 · 33 citations

Business, Performance Management, Performance Measurement +15

The road to privatization: TQM and business planning

Lynne Bennington, James Cummane · International Journal of Public Sector Management · 1997 · 17 citations

Management, Public Administration, Quality Management +17

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