Statistics
Publications
1
Citations
663
H-Index
1
Active since
2019
Affiliations
A. Parasuraman is an author at University of North Carolina at Chapel Hill specializing in item analysis, customer satisfaction, and online service quality.
Publications per year
2019–2019
1
1
E-S-QUAL: A multiple-item scale for assessing electronic service quality
A. Parasuraman, Arvind Malhotra, Valarie A. Zeithaml · Carolina Digital Repository (University of North Carolina at Chapel Hill) · 2019 · 663 citations · Full text
Business, Information Systems, Management Information Systems +12
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