Concepedia
Statistics
Publications
5
Citations
426
H-Index
Active since
1991
Affiliations
McGill University(Current)
Kennesaw State University
Manfred F. Maute is an author at McGill University specializing in business, marketing, and customer satisfaction.
Publications per year
1991–2013
The structure and determinants of consumer complaint intentions and behavior
Manfred F. Maute, William R. Forrester · Journal of Economic Psychology · 1993 · 205 citations
Business, Marketing, Marketing Management +10
The effect of attribute qualities on consumer decision making: a causal model of external information search
Manfred F. Maute, William R. Forrester · Journal of Economic Psychology · 1991 · 65 citations
Business, Decision Sciences, Marketing +17
The Impact Of Relationship Satisfaction On Attributions, Emotions, And Behaviors Following Service Failure
William R. Forrester, Manfred F. Maute · Journal of Applied Business Research (JABR) · 2013 · 57 citations · Full text
Business, Marketing, Marketing Management +16
Defensive strategies for managing satisfaction and loyalty in the service industry
Laurette Dubé, Manfred F. Maute · Psychology and Marketing · 1998 · 56 citations
Business, Marketing, Strategic Management +14
Innovation as a socio-political process: An empirical analysis of influence behavior among new product managers
Manfred F. Maute, William B. Locander · Journal of Business Research · 1994 · 43 citations
Management, Innovation Management, Organization Studies +13
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