Weng-Kun Liu

The interrelationships among service quality, customer satisfaction, and customer loyalty: Examination of the fast-food industry

Weng-Kun Liu, Yueh-Shian Lee, Li-Mei Hung · Journal of Foodservice Business Research · 2016 · 107 citations

Management, Marketing, Marketing Management +17

Application of the Fuzzy Delphi Method and the Fuzzy Analytic Hierarchy Process for the Managerial Competence of Multinational Corporation Executives

Weng-Kun Liu · International Journal of e-Education e-Business e-Management and e-Learning · 2013 · 27 citations

Management, Business Administration, Strategic Management +16

Optimizing Bus Passenger Complaint Service through Big Data Analysis: Systematized Analysis for Improved Public Sector Management

Weng-Kun Liu, Chia-Chun Yen · Sustainability · 2016 · 24 citations · Full text

Management, Information Systems, Management Information Systems +17

The Moderating Effects of Employee Benefits and Job Burnout among the Employee Loyalty, Corporate Culture and Employee Turnover

Yueh-Shian Lee, Weng-Kun Liu · Universal Journal of Management · 2021 · 14 citations · Full text

Management, Hospitality Management, Human Resource Management +16

Optimizing Bus Passenger Complaint Service through Big Data Analysis: Systematized Analysis for Improved Public Sector Management

Weng-Kun Liu, Chia-Chun Yen · Preprints.org · 2016 · 10 citations · Full text

Management, Information Systems, Management Information Systems +17