Carol Xiaojuan Ou

Information technology to support informal knowledge sharing

Robert M. Davison, Carol Xiaojuan Ou, Maris G. Martinsons · Information Systems Journal · 2012 · 198 citations · Full text

Knowledge Exchange, Organizational Systems, Business Information Systems +13

Consumer trust and distrust: An issue of website design

Carol Xiaojuan Ou, Choon Ling Sia · International Journal of Human-Computer Studies · 2010 · 187 citations

Trust Metric, Interactive Marketing, Website Design +10

Interactive or interruptive? Instant messaging at work

Carol Xiaojuan Ou, Robert M. Davison · Decision Support Systems · 2011 · 161 citations · Full text

Interpersonal Communication, Arts, Human Interaction +7

Understanding buyers' loyalty to a C2C platform: the roles of social capital, satisfaction and perceived effectiveness of e‐commerce institutional mechanisms

Qian Huang, Xiayu Chen, Carol Xiaojuan Ou et al. · Information Systems Journal · 2015 · 118 citations · Full text

Customer Satisfaction, Business-to-business Research, Digital Marketing +23

Media or message, which is the king in social commerce?: An empirical study of participants' intention to repost marketing messages on social media

Wei Wang, Renee Rui Chen, Carol Xiaojuan Ou et al. · Computers in Human Behavior · 2018 · 114 citations

Marketing, Online Customer Behavior, Social Media +13