Choon Ling Sia

Credibility of Electronic Word-of-Mouth: Informational and Normative Determinants of On-line Consumer Recommendations

Man Yee Cheung, Chuan Luo, Choon Ling Sia et al. · International Journal of Electronic Commerce · 2009 · 1.2K citations

Customer Satisfaction, Consumer Research, Communication +19

Do I Trust You Online, and If So, Will I Buy? An Empirical Study of Two Trust-Building Strategies

Kai H. Lim, Choon Ling Sia, Matthew Lee et al. · Journal of Management Information Systems · 2006 · 495 citations

Customer Satisfaction, Trust Management Architecture, Consumer Research +23

Group Polarization and Computer-Mediated Communication: Effects of Communication Cues, Social Presence, and Anonymity

Choon Ling Sia, Bernard C. Y. Tan, Kwok‐Kee Wei · Information Systems Research · 2002 · 343 citations

Social Psychology, Social Influence, Group Polarization +22

Web Strategies to Promote Internet Shopping: Is Cultural-Customization NeedeD?1

Choon Ling Sia, Kai H. Lim, Leung et al. · MIS Quarterly · 2009 · 341 citations

Consumer's decision to shop online: The moderating role of positive informational social influence

Matthew Lee, Na Shi, Christy M.K. Cheung et al. · Information & Management · 2011 · 308 citations

Customer Satisfaction, Online Customer Behavior, Behavioral Decision Making +11