Stephen A. LaTour

Conceptual and Methodological Issues in Consumer Satisfaction Research

Stephen A. LaTour, Nancy C. Peat · ACR North American Advances · 1979 · 335 citations

Customer Satisfaction, Service Quality, Consumer Study +6

Preference for modes of dispute resolution as a function of process and decision control

Pauline Houlden, Stephen A. LaTour, Laurens Walker et al. · Journal of Experimental Social Psychology · 1978 · 167 citations

Negotiation, Dispute Resolution, Behavioral Sciences +10

Procedural Justice as Fairness

John Thibaut, Laurens Walker, Stephen A. LaTour et al. · Stanford Law Review · 1974 · 151 citations

Law, Justice, Injustice +2

Reactions of Participants and Observers to Modes of Adjudication1

Laurens Walker, Stephen A. LaTour, E. Allan Lind et al. · Journal of Applied Social Psychology · 1974 · 130 citations

Determinations of participant and observer satisfaction with adversary and inquisitorial modes of adjudication.

Stephen A. LaTour · Journal of Personality and Social Psychology · 1978 · 107 citations

Judgement Aggregation, Performance Studies, Legal Compliance +9