Jos van Iwaarden

Applying SERVQUAL to Web sites: an exploratory study

Jos van Iwaarden, Ton van der Wiele, L. Ball et al. · International Journal of Quality & Reliability Management · 2003 · 276 citations

Exploratory Study, Customer Satisfaction, Engineering +20

Perceptions about the quality of web sites: a survey amongst students at Northeastern University and Erasmus University

Jos van Iwaarden, Ton van der Wiele, L. Ball et al. · Information & Management · 2003 · 179 citations

Customer Satisfaction, Web Literacy, Social Media +11

Quality and risk management: what are the key issues?

Roger Williams, Boudewijn Bertsch, Barrie G. Dale et al. · The TQM Journal · 2006 · 136 citations

Total Quality Management, Engineering, Project Risk Management +19

Monitoring in service triads consisting of buyers, subcontractors and end customers

Wendy van der Valk, Jos van Iwaarden · Journal of Purchasing and Supply Management · 2011 · 116 citations

Customer Satisfaction, Business Intelligence, Service Research +10

Perceptions about the ISO 9000 (2000) quality system standard revision and its value: the Dutch experience

Ton van der Wiele, Jos van Iwaarden, Roger Williams et al. · International Journal of Quality & Reliability Management · 2005 · 106 citations

Total Quality Management, Customer Satisfaction, Engineering +18