Concepedia
Statistics
Publications
20
Citations
1.4K
H-Index
16
Active since
2011
Affiliations
University of South Carolina(Current)
University of Massachusetts Amherst
Ewha Womans University
University of Houston
Hong Kong Polytechnic University
Kawon Kim is an author at University of South Carolina specializing in marketing, business, and consumer behavior.
Publications per year
2011–2024
Customer satisfaction, service quality, and customer value: years 2000-2015
Haemoon Oh, Kawon Kim · International Journal of Contemporary Hospitality Management · 2017 · 279 citations
Management, Hospitality Management, Marketing +12
Dealing with customer incivility: The effects of managerial support on employee psychological well-being and quality-of-life
Melissa A. Baker, Kawon Kim · International Journal of Hospitality Management · 2020 · 148 citations
Management, Organizational Behavior, Customer Relationship Management +10
The advantage of being oneself: The role of applicant self-verification in organizational hiring decisions.
Celia Moore, Sun Young Lee, Kawon Kim et al. · Journal of Applied Psychology · 2017 · 130 citations · Full text
Social Sciences, Organizational Behavior, Psychology +15
Value destruction in exaggerated online reviews
Melissa A. Baker, Kawon Kim · International Journal of Contemporary Hospitality Management · 2019 · 119 citations
Business, Marketing, Marketing Management +16
How the Employee Looks and Looks at you: Building Customer–Employee Rapport
Kawon Kim, Melissa A. Baker · Journal of Hospitality & Tourism Research · 2017 · 86 citations
Management, Hospitality Management, Social Psychology +17
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