Concepedia

Michael Scott Garver

MS

25

Publications

2.3K

Citations

17

H-Index

1994

Active since

Affiliations

Central Michigan University(Current)

Mississippi State University

Dalton State College

Western Michigan University

Michael Scott Garver is an author at Central Michigan University specializing in management, business, and customer satisfaction.

Top concepts

ManagementBusinessMarketingCustomer SatisfactionSupply Chain ManagementLogisticsEngineeringEducationSupply ChainService Quality

Publications per year

1994–2023

25

Publications

25

Logistics Research Methods: Employing Structural Equation Modeling to Test for Construct Validity

Tom Mentzer, Michael Scott Garver · Journal of Business Logistics · 1999 · 1.4K citations

Customer Satisfaction, Transport Logistic, Management +8

Best practices in identifying customer-driven improvement opportunities

Michael Scott Garver · Industrial Marketing Management · 2002 · 151 citations

Customer Experience, Customer Satisfaction, Management +6

Finding the right ATM switch for the market

R. Rooholamini, Vladimir Cherkassky, Michael Scott Garver · Computer · 1994 · 100 citations

Engineering, Quality-of-service, Computer Architecture +17

Development and Validation of a Machine Learning Model to Identify Patients Before Surgery at High Risk for Postoperative Adverse Events

Aman Mahajan, Stephen A. Esper, Thien Htay Oo et al. · JAMA Network Open · 2023 · 74 citations · Full text

Understanding Truck Driver Need-Based Segments: Creating a Strategy for Retention

Zachary Williams, Michael Scott Garver, Gary Taylor · Journal of Business Logistics · 2011 · 68 citations

Rows per page

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