Concepedia

Naim Zierau

NZ

9

Publications

292

Citations

9

H-Index

2020

Active since

Affiliations

University of St.Gallen(Current)

University of Kassel

Naim Zierau is an author at University of St.Gallen specializing in communication, conversation analysis, and voice.

Top concepts

CommunicationVoiceUser ExperienceSpeech CommunicationConversation AnalysisHuman-computer InteractionArtsEngineeringHealthSocial Computing

Publications per year

2020–2023

9

Publications

9

Voice bots on the frontline: Voice-based interfaces enhance flow-like consumer experiences & boost service outcomes

Naim Zierau, Christian Hildebrand, Anouk Bergner et al. · Journal of the Academy of Marketing Science · 2022 · 73 citations · Full text

Customer Experience, Customer Satisfaction, Chatbot +30

Female by Default? – Exploring the Effect of Voice Assistant Gender and Pitch on Trait and Trust Attribution

Suzanne Tolmeijer, Naim Zierau, Andreas Janson et al. · 2021 · 70 citations

Gendered Perception, Trust Attribution, Social Influence +26

Understanding the Design Elements Affecting User Acceptance of Intelligent Agents: Past, Present and Future

Edona Elshan, Naim Zierau, Christian Engel et al. · Information Systems Frontiers · 2022 · 61 citations · Full text

The Anatomy of User Experience with Conversational Agents: A Taxonomy and Propositions of Service Clues

Naim Zierau, Thiemo Wambsganß, Andreas Janson et al. · Alexandria (UniSG) (University of St.Gallen) · 2020 · 22 citations · Full text

Engineering, Communication, Conversational Agents +20

The Influence of AI-Based Chatbots and Their Design on Users’ Trust and Information Sharing in Online Loan Applications

Naim Zierau, Korbinian Flock, Andreas Janson et al. · Proceedings of the ... Annual Hawaii International Conference on System Sciences/Proceedings of the Annual Hawaii International Conference on System Sciences · 2021 · 18 citations · Full text

Rows per page

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