Concepedia

Ching‐Chow Yang

CY

46

Publications

2.8K

Citations

27

H-Index

1997

Active since

Affiliations

Chung Yuan Christian University(Current)

National Chin-Yi University of Technology

Atma Jaya Catholic University of Indonesia

Chung Hua University

Dayeh University

Ching‐Chow Yang is an author at Chung Yuan Christian University specializing in management, business, and total quality management.

Top concepts

ManagementBusinessTotal Quality ManagementCustomer SatisfactionEngineeringMarketingService QualityStrategic ManagementQuality SystemsQuality Function Deployment

Publications per year

1997–2022

46

Publications

46

The refined Kano's model and its application

Ching‐Chow Yang · Total Quality Management & Business Excellence · 2005 · 291 citations

Customer Satisfaction, Refined Kano, Engineering +16

The development of an employee satisfaction model for higher education

Shun‐Hsing Chen, Ching‐Chow Yang, Jiun‐Yan Shiau et al. · The TQM Journal · 2006 · 261 citations

Customer Satisfaction, Education, Human Resource Management +16

Supplier selection using combined analytical hierarchy process and grey relational analysis

Ching‐Chow Yang, Bai‐Sheng Chen · Journal of Manufacturing Technology Management · 2006 · 199 citations

Logistics Processes, Engineering, Industrial Engineering +27

The impact of human resource management practices on the implementation of total quality management

Ching‐Chow Yang · The TQM Journal · 2006 · 196 citations

Total Quality Management, Customer Satisfaction, Strategic Human Resources +19

The application of balanced scorecard in the performance evaluation of higher education

Shun‐Hsing Chen, Ching‐Chow Yang, Jiun‐Yan Shiau · The TQM Journal · 2006 · 169 citations

Total Quality Management, Education, Performance Measurement +17

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