Concepedia

Wai Hoe Mok

WH

1

Publications

124

Citations

1

H-Index

2010

Active since

Affiliations

Macquarie University(Current)

Wai Hoe Mok is an author at Macquarie University specializing in behavioral sciences, interactive marketing, and service quality.

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Publications per year

2010–2010

1

Publications

1

Emotional Intelligence as a Moderator of Coping Strategies and Service Outcomes in Circumstances of Service Failure

Mark Gabbott, Yelena Tsarenko, Wai Hoe Mok · Journal of Service Research · 2010 · 124 citations

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