Concepedia

Juan Carlos Bustamante

JC

2

Publications

248

Citations

2

H-Index

2017

Active since

Affiliations

Escuela Superior Politecnica del Litoral(Current)

Juan Carlos Bustamante is an author at Escuela Superior Politecnica del Litoral specializing in service quality, business, and management.

Top concepts

BusinessMarketingManagementService QualityConsumer ResearchCustomer SatisfactionDesignFinanceFintechUser Experience

Publications per year

2017–2019

2

Publications

2

Measuring customer experience in physical retail environments

Juan Carlos Bustamante, Natalia Rubio · Journal of service management · 2017 · 233 citations

Customer Experience, Customer Satisfaction, Consumer Research +21

A transformative perspective of financial services for the unbanked

Juan Carlos Bustamante, Adriana Amaya · Journal of Services Marketing · 2019 · 15 citations

Customer Satisfaction, Financial Institutions, Consumer Research +19

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