Concepedia
Statistics
Publications
5
Citations
265
H-Index
Active since
1998
Affiliations
Sheffield Hallam University(Current)
University of Sheffield
Cranfield University
Jonathan Gorst is an author at Sheffield Hallam University specializing in management, business, and customer satisfaction.
Top concepts
ManagementBusinessMarketingConsumer ResearchCustomer SatisfactionService QualityBusiness StrategyConsumer BehaviorHealthLogistics
Publications per year
1998–2021
Online retail returns management
Michael Bernon, John B. Cullen, Jonathan Gorst · International Journal of Physical Distribution & Logistics Management · 2016 · 147 citations
Customer Satisfaction, Business Intelligence, Consumer Research +19
Providing customer satisfaction
Jonathan Gorst, Gopal K. Kanji, William Wallace · Total Quality Management · 1998 · 49 citations
Total Quality Management, Customer Satisfaction, Customer Experience +10
Reverse logistics in the UK retail sector: A case study of the role of management accounting in driving organisational change
John B. Cullen, Mathew Tsamenyi, Mike Bernon et al. · Management Accounting Research · 2013 · 37 citations
Accounting, Accounting Practice, Management +11
Customer satisfaction at the Sheffield World Congress, 1998
Jonathan Gorst, William Wallace, Gopal K. Kanji · Total Quality Management · 1999 · 17 citations
Customer Experience, Customer Satisfaction, Service Quality +5
Profiling shoppers’ coping behaviours during a pandemic crisis: A regulatory focus perspective
Kokho Sit, Erica Ballantyne, Jonathan Gorst · Journal of Retailing and Consumer Services · 2021 · 15 citations
Risk Communication, Health Policy, Consumer Health +10
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