Concepedia

William Wallace

WW

4

Publications

341

Citations

4

H-Index

1998

Active since

Affiliations

Sheffield Hallam University(Current)

William Wallace is an author at Sheffield Hallam University specializing in management, customer satisfaction, and business.

Top concepts

ManagementBusinessMarketingService QualityCustomer SatisfactionTotal Quality ManagementQuality SystemsEducationEngineeringQuality Control

Publications per year

1998–2000

4

Publications

4

Business excellence through customer satisfaction

Gopal K. Kanji, William Wallace · Total Quality Management · 2000 · 147 citations

Total Quality Management, Customer Satisfaction, Customer Satisfaction Process +12

A comparative study of quality practices in higher education institutions in the US and Malaysia

Gopal K. Kanji, Abdul Malek Bin A. Tambi, William Wallace · Total Quality Management · 1999 · 128 citations

Total Quality Management, Engineering, Quality Criterion +14

Providing customer satisfaction

Jonathan Gorst, Gopal K. Kanji, William Wallace · Total Quality Management · 1998 · 49 citations

Total Quality Management, Customer Satisfaction, Customer Experience +10

Customer satisfaction at the Sheffield World Congress, 1998

Jonathan Gorst, William Wallace, Gopal K. Kanji · Total Quality Management · 1999 · 17 citations

Customer Experience, Customer Satisfaction, Service Quality +5

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