Keith Michael Hearit

“Mistakes were made”: Organizations, apologia, and crises of social legitimacy

Keith Michael Hearit · Communication Studies · 1995 · 289 citations

Management, Corporate Law, Business Ethics +15

Apologies and public relations crises at Chrysler, Toshiba, and Volvo

Keith Michael Hearit · Public Relations Review · 1994 · 221 citations

Social Sciences, Communication, Public Relations +4

Newsgroups, activist publics, and corporate apologia: The case of Intel and its Pentium chip

Keith Michael Hearit · Public Relations Review · 1999 · 95 citations

Engineering, Computer Science, Computer Systems +11

A social constructionist approach to crisis management: Allegations of sudden acceleration in the Audi 5000

Keith Michael Hearit, Jeffrey L. Courtright · Communication Studies · 2003 · 86 citations

Social Sciences, Communication, Communication Theory +6

The use of counter-attack in apologetic public relations crises: The case of General Motors vs. Dateline NBC

Keith Michael Hearit · Public Relations Review · 1996 · 72 citations

Social Sciences, Communication, Public Relations +8