Raquel Gómez López

Customer responses to environmentally certified hotels: the moderating effect of environmental consciousness on the formation of behavioral intentions

Patricia Martínez, Angel Crespo, Raquel Gómez López · Journal of Sustainable Tourism · 2017 · 208 citations · Full text

Customer Satisfaction, Green Marketing, Consumer Research +16

Factors Encouraging Innovation in Spanish Hospitality Firms

María Concepción López Fernández, Ana María Serrano Bedia, Raquel Gómez López · Cornell Hospitality Quarterly · 2011 · 75 citations

Innovation Evaluation, Innovation Adoption, Hospitality +17

Corporate images and customer behavioral intentions in an environmentally certified context: Promoting environmental sustainability in the hospitality industry

Patricia Martínez, Raquel Gómez López · Corporate Social Responsibility and Environmental Management · 2019 · 72 citations

Customer Experience, Customer Satisfaction, Tourism Management +24

Motivations for implementing TQM through the EFQM model in Spain: an empirical investigation

Raquel Gómez López, Ana María Serrano Bedia, María Concepción López Fernández · Total Quality Management & Business Excellence · 2015 · 40 citations

Total Quality Management, Customer Satisfaction, Efqm Model +17

The role of environmental CSR practices on the formation of behavioral intentions in a certified hotel context

Patricia Martínez, Angel Crespo, Raquel Gómez López · Spanish Journal of Marketing - ESIC · 2019 · 35 citations · Full text

Green Marketing, Certified Hotel Context, Consumer Research +21