Johan Quist

Continuing the development of the public service logic: a study of value co-destruction in public services

Marit Engen, Martin Fransson, Johan Quist et al. · Public Management Review · 2020 · 151 citations · Full text

Customer Satisfaction, Public Policy, Public Services +15

Process management in healthcare: investigating why it's easier said than done

Andreas Hellström, Svante Lifvergren, Johan Quist · Journal of Manufacturing Technology Management · 2010 · 66 citations

Engineering, Services Management, Business Process Modeling +23

What causes imbalance in complex service networks? Evidence from a public health service

Katrien Verleye, Elina Jaakkola, Ian R. Hodgkinson et al. · Journal of service management · 2017 · 65 citations · Full text

Organizations, Imbalance Stems, Services Management +22

The power of quality models: The example of the SIQ model for performance excellence

Johan Quist, Per Skålén, Stewart Clegg · Scandinavian Journal of Management · 2007 · 15 citations

Reliability, Total Quality Management, Customer Satisfaction +10

The contextualization of human resource and quality management: a sensemaking perspective on everybody's involvement

Per Skålén, Johan Quist, Bo Edvardsson et al. · The International Journal of Human Resource Management · 2005 · 14 citations

Total Quality Management, Organizations, Services Management +21