Concepedia

John Haywood‐Farmer

JH

Statistics

Publications

5

Citations

727

H-Index

5

Active since

1985

Affiliations

Western University(Current)

John Haywood‐Farmer is an author at Western University specializing in management, business, and education.

Top concepts

ManagementBusinessEducationService QualityMarketingHuman ResourcesCustomer SatisfactionProfessional DevelopmentTotal Quality ManagementNursing

Publications per year

1985–1994

5

Publications

5

A Conceptual Model of Service Quality

John Haywood‐Farmer · International Journal of Operations & Production Management · 1988 · 573 citations

Total Quality Management, Customer Satisfaction, Service Quality Model +10

Dimensions of Fitness Services: Development of a Model

Packianathan Chelladurai, Fiona L. Scott, John Haywood‐Farmer · Journal of Sport Management · 1987 · 90 citations

Quality Of Life, Physical Activity, Personal Training +24

An Instrument to Measure the ‘Degree of Professionalism’ in a Professional Service

John Haywood‐Farmer, F. Ian Stuart · Service Industries Journal · 1990 · 37 citations

Practice Management, Family Medicine, Advanced Practice Provider +19

Professional Service Firms and Total Quality Management:A Good Fit?

John Haywood‐Farmer, Jean Nollet · International Journal of Service Industry Management · 1994 · 17 citations

Total Quality Management, Customer Satisfaction, Quality Management Systems Design +15

Productivity in Professional Services

John Haywood‐Farmer, Jean Nollet · Service Industries Journal · 1985 · 10 citations

Productivity, Practice Management, Professional Services +12

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