F. Javier Lerch

CUSTOMER-FIRM RELATIONSHIPS, INVOLVEMENT, AND CUSTOMER SATISFACTION.

Paul S. Goodman, Mark Fichman, F. Javier Lerch et al. · Academy of Management Journal · 1995 · 199 citations

Business, Marketing, Marketing Management +15

Coordination, overload and team performance

Susan R. Fussell, Robert E. Kraut, F. Javier Lerch et al. · 1998 · 167 citations · Full text

Management, Communication, Organizational Behavior +12

Cognitive Support for Real-Time Dynamic Decision Making

F. Javier Lerch, Donald E. Harter · Information Systems Research · 2001 · 112 citations

Social Sciences, Decision Sciences, Psychology +17

Why Is Programming (Sometimes) So Difficult? Programming as Scientific Discovery in Multiple Problem Spaces

Jinwoo Kim, F. Javier Lerch · Information Systems Research · 1997 · 82 citations

Computing, Computer Science, Knowledge Representation +12

Assessing the impact of information technology on labor productivity A field study

Tridas Mukhopadhyay, F. Javier Lerch, Vandana Mangal · Decision Support Systems · 1997 · 80 citations

Social Sciences, Information Systems, Information Technology +13