Concepedia

Hsiang-Fei Luoh

HL

10

Publications

607

Citations

10

H-Index

2007

Active since

Affiliations

National Chiayi University(Current)

Fu Jen Catholic University

Hsiang-Fei Luoh is an author at National Chiayi University specializing in business, management, and consumer research.

Top concepts

BusinessManagementMarketingConsumer ResearchHospitality MarketingHospitality ManagementConsumer BehaviorCustomer SatisfactionTourismHospitality Industry

Publications per year

2007–2020

10

Publications

10

Positive emotions and behavioral intentions of customers in full-service restaurants: Does aesthetic labor matter?

Sheng‐Hshiung Tsaur, Hsiang-Fei Luoh, Shao-Syun Syue · International Journal of Hospitality Management · 2015 · 151 citations

Positive Emotions, Customer Satisfaction, Hospitality Marketing +12

Empowering employees: job standardization and innovative behavior

Hsiang-Fei Luoh, Sheng‐Hshiung Tsaur, Yayun Tang · International Journal of Contemporary Hospitality Management · 2014 · 111 citations

Hotel Management Needs, Education, Hospitality +18

Physical attractiveness stereotypes and service quality in customer–server encounters

Hsiang-Fei Luoh, Sheng‐Hshiung Tsaur · Service Industries Journal · 2009 · 88 citations

Customer Satisfaction, Consumer Research, Service Quality +16

Customers’ perceptions of service quality: Do servers’ age stereotypes matter?

Hsiang-Fei Luoh, Sheng‐Hshiung Tsaur · International Journal of Hospitality Management · 2010 · 69 citations

Customer Satisfaction, Service Quality, Service Research +7

The Effects of Age Stereotypes on Tour Leader Roles

Hsiang-Fei Luoh, Sheng‐Hshiung Tsaur · Journal of Travel Research · 2013 · 63 citations

Tourism Management, Gendered Perception, Ageism +22

Rows per page

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