Concepedia

W.L.M.V. Perera

WP

2

Publications

37

Citations

2

H-Index

2013

Active since

Affiliations

University of Sri Jayewardenepura(Current)

W.L.M.V. Perera is an author at University of Sri Jayewardenepura specializing in customer satisfaction, business, and hospitality management.

Top concepts

BusinessMarketingManagementService QualityConsumer ResearchCustomer SatisfactionHospitality ManagementTotal Quality Management

Publications per year

2013–2015

2

Publications

2

Impact of Self Service Technology Quality on Customer Satisfaction: A Case of Retail Banks in Western Province in Sri Lanka

D. Kulathunga, W.L.M.V. Perera · Gadjah Mada International Journal of Business · 2015 · 27 citations · Full text

Total Quality Management, Customer Satisfaction, Self-service Technology +12

The impact of brand awareness, brand association and brand perceived quality on female consumers' purchase decision of foreign makeup products (a study on youth segment)

W.L.M.V. Perera, D.M.R. Dissanayake · 2013 · 10 citations

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