Concepedia

L.R. Jansen van Rensburg

LJ

2

Publications

55

Citations

2

H-Index

2009

Active since

Affiliations

North-West University(Current)

L.R. Jansen van Rensburg is an author at North-West University specializing in consumer research, hospitality marketing, and reliability.

Top concepts

BusinessMarketingManagementReliabilityService QualityConsumer ResearchCustomer SatisfactionHospitality MarketingSocial ImpactFamily Medicine

Publications per year

2009–2011

2

Publications

2

The influence of service failure and service recovery on airline passengers’ relationships with domestic airlines : an exploratory study

Pierre Mostert, C.F. De Meyer, L.R. Jansen van Rensburg · UpSpace Institutional Repository (University of Pretoria) · 2009 · 32 citations · Full text

Customer Satisfaction, Airline Passengers, Consumer Research +18

The Effect of Service Failure and Recovery on Airline-Passenger Relationships: A Comparison Between South African and United States Airline Passengers

T.F.J. Steyn, Pierre Mostert, C.F. De Meyer et al. · UpSpace Institutional Repository (University of Pretoria) · 2011 · 23 citations · Full text

Customer Satisfaction, Family Medicine, Consumer Research +17

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