T.F.J. Steyn

Value-focused assessment of ICT security awareness in an academic environment

Lynette Drevin, Hennie Kruger, T.F.J. Steyn · Computers & Security · 2006 · 82 citations

Information Security Management, Engineering, Information Security +9

An assessment of the role of cultural factors in information security awareness

Hennie Kruger, Lynette Drevin, Stephen Flowerday et al. · 2011 · 48 citations

Cybersecurity, Engineering, Information Security +19

The Effect of Service Failure and Recovery on Airline-Passenger Relationships: A Comparison Between South African and United States Airline Passengers

T.F.J. Steyn, Pierre Mostert, C.F. De Meyer et al. · UpSpace Institutional Repository (University of Pretoria) · 2011 · 23 citations · Full text

Customer Satisfaction, Family Medicine, Consumer Research +17

Customer retention: A theoretical perspective of service failure and service recovery in the hotel industry

Daniël J. Petzer, T.F.J. Steyn · Acta Commercii · 2006 · 18 citations · Full text

Customer Satisfaction, Hospitality, Hotel Industry +17

Enron and Saambou Bank in South Africa: a case study of insufficient relationship management

Elanie Steyn, Arnold S. de Beer, T.F.J. Steyn et al. · Public Relations Review · 2004 · 16 citations

Relationship Marketing, Fintech, South Africa +8