Ylenia Cavacece

The excellence of patient-centered healthcare

Andrea Moretta Tartaglione, Ylenia Cavacece, Fabio Cassia et al. · The TQM Journal · 2018 · 66 citations

Family Medicine, Customer Satisfaction, Program Implementation +21

Empowering Patients to Co-Create a Sustainable Healthcare Value

Giuseppe Russo, Andrea Moretta Tartaglione, Ylenia Cavacece · Sustainability · 2019 · 62 citations · Full text

Organizations, Active Involvement, Services Management +20

A Systematic Mapping Study on Customer Loyalty and Brand Management

Andrea Moretta Tartaglione, Ylenia Cavacece, Giuseppe Russo et al. · Administrative Sciences · 2019 · 60 citations · Full text

Marketing, Relationship Marketing, Customer Satisfaction +15

Publication performance and trends in Total Quality Management research: a bibliometric analysis

Yuh‐Shan Ho, Ylenia Cavacece, Andrea Moretta Tartaglione et al. · Total Quality Management & Business Excellence · 2022 · 31 citations

Total Quality Management, Customer Satisfaction, Tqm Research Field +20

Enabling Value Co-Creation in Healthcare through Blockchain Technology

Tiziana Russo Spena, Cristina Mele, Ylenia Cavacece et al. · International Journal of Environmental Research and Public Health · 2022 · 23 citations · Full text