Concepedia
Statistics
Publications
98
Citations
4.9K
H-Index
39
Active since
2007
Affiliations
City University of Macau(Current)
Macau University of Science and Technology
Macao Polytechnic University
Saint Francis University
Goldsmiths University of London
Ivan Ka Wai Lai is an author at City University of Macau specializing in management, tourism, and tourism management.
Publications per year
2007–2025
Comparing crisis management practices in the hotel industry between initial and pandemic stages of COVID-19
Ivan Ka Wai Lai, Jose Weng Chou Wong · International Journal of Contemporary Hospitality Management · 2020 · 312 citations
Management, Hospitality Management, Crisis Management +10
Importance–performance analysis in tourism: A framework for researchers
Ivan Ka Wai Lai, Michael Hitchcock · Tourism Management · 2014 · 294 citations
Management, Tourism Management, Performance Analysis +11
Sharing memorable tourism experiences on mobile social media and how it influences further travel decisions
Jose Weng Chou Wong, Ivan Ka Wai Lai, Tao Zhang · Current Issues in Tourism · 2019 · 226 citations
Management, Communication, Tourism Management +17
Hotel image and reputation on building customer loyalty: An empirical study in Macau
Ivan Ka Wai Lai · Journal of Hospitality and Tourism Management · 2019 · 168 citations
Management, Hospitality Management, Marketing +15
The Roles of Value, Satisfaction, and Commitment in the Effect of Service Quality on Customer Loyalty in Hong Kong–Style Tea Restaurants
Ivan Ka Wai Lai · Cornell Hospitality Quarterly · 2014 · 166 citations
Business, Hospitality Management, Marketing +17
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