Concepedia
Statistics
Publications
87
Citations
4.6K
H-Index
38
Active since
2007
Affiliations
City University of Macau(Current)
Macau University of Science and Technology
Saint Francis University
Macao Polytechnic University
Goldsmiths University of London
Ivan Ka Wai Lai is an author at City University of Macau specializing in marketing, business, and tourism.
Top concepts
BusinessMarketingTourismManagementCustomer SatisfactionConsumer ResearchDestination MarketingUser ExperienceHospitality MarketingCulture
Publications per year
2007–2025
Comparing crisis management practices in the hotel industry between initial and pandemic stages of COVID-19
Ivan Ka Wai Lai, Jose Weng Chou Wong · International Journal of Contemporary Hospitality Management · 2020 · 309 citations
Tourism Management, International Tourism, Emergency Management +23
Importance–performance analysis in tourism: A framework for researchers
Ivan Ka Wai Lai, Michael Hitchcock · Tourism Management · 2014 · 286 citations
Tourism Performance, Importance–performance Analysis, Business +2
Sharing memorable tourism experiences on mobile social media and how it influences further travel decisions
Jose Weng Chou Wong, Ivan Ka Wai Lai, Tao Zhang · Current Issues in Tourism · 2019 · 218 citations
Further Travel Decisions, Ethnic Minority Tourism, Social Media +15
Hotel image and reputation on building customer loyalty: An empirical study in Macau
Ivan Ka Wai Lai · Journal of Hospitality and Tourism Management · 2019 · 166 citations
Customer Satisfaction, Empirical Study, Hospitality Marketing +11
The Roles of Value, Satisfaction, and Commitment in the Effect of Service Quality on Customer Loyalty in Hong Kong–Style Tea Restaurants
Ivan Ka Wai Lai · Cornell Hospitality Quarterly · 2014 · 164 citations
Customer Satisfaction, Consumer Research, Service Quality +16
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