Concepedia

Herm Joosten

HJ

5

Publications

438

Citations

5

H-Index

2013

Active since

Affiliations

Radboud University Nijmegen(Current)

George Mason University

National Taiwan University

Ghent University

Herm Joosten is an author at Radboud University Nijmegen specializing in management, customer satisfaction, and marketing.

Top concepts

MarketingManagementCustomer SatisfactionBusinessConsumer ResearchService QualityUser ExperienceCustomer ServiceConsumer BehaviorDigital Marketing

Publications per year

2013–2019

5

Publications

5

Smart service experience in hospitality and tourism services

Sertan Kabadayi, Faizan Ali, Hye-Yoon Choi et al. · Journal of service management · 2019 · 196 citations

Customer Satisfaction, Digital Marketing, Smart City +25

Bart Larivière, Herm Joosten, Edward C. Malthouse et al. · Journal of service management · 2013 · 165 citations

Customer Satisfaction, Digital Marketing, Value Theory +18

Is more customer control of services always better?

Herm Joosten, Josée Bloemer, Bas Hillebrand · Journal of service management · 2016 · 33 citations

Customer Satisfaction, Video Clips, Behavioral Decision Making +19

Consumer control in service recovery: beyond decisional control

Herm Joosten, Josée Bloemer, Bas Hillebrand · Journal of service management · 2017 · 26 citations

Customer Satisfaction, Consumer Uncertainty, Behavioral Decision Making +16

Value Fusion: The Blending of Consumer and Firm Value in the Distinct Context of Mobile Technologies and Social Media

Bart Larivière, Herm Joosten, Edward C. Malthouse et al. · SSRN Electronic Journal · 2013 · 18 citations · Full text

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