Concepedia

Thiago Santos

TS

2

Publications

113

Citations

2

H-Index

2017

Active since

Affiliations

Coventry University(Current)

University of Lisbon

Universidade Federal do Paraná

Thiago Santos is an author at Coventry University specializing in customer satisfaction, management, and marketing.

Top concepts

MarketingManagementCustomer SatisfactionArtsTourismBusinessFan LoyaltyFan StudiesSocial MediaCommunication

Publications per year

2017–2018

2

Publications

2

Examining fan engagement through social networking sites

Thiago Santos, Abel Correia, Rui Biscaia et al. · International Journal of Sports Marketing and Sponsorship · 2018 · 76 citations · Full text

Customer Satisfaction, Fan Communities, Social Influence +19

Service Quality and Value Perceptions of the 2014 FIFA World Cup in Brazil

Rui Biscaia, Abel Correia, Thiago Santos et al. · Event Management · 2017 · 37 citations · Full text

Total Quality Management, Customer Satisfaction, Value Perceptions +16

Rows per page

1–2 of 2