Concepedia

Wyean Chan

WC

4

Publications

235

Citations

4

H-Index

2009

Active since

Affiliations

Université de Montréal(Current)

Wyean Chan is an author at Université de Montréal specializing in operations research, systems engineering, and computer science.

Top concepts

EngineeringComputer ScienceOperations ResearchSystems EngineeringEdge ComputingCombinatorial OptimizationBusinessAutomationManagementTelehealth

Publications per year

2009–2015

4

Publications

4

Optimizing daily agent scheduling in a multiskill call center

Athanassios N. Avramidis, Wyean Chan, Michel Gendreau et al. · European Journal of Operational Research · 2009 · 135 citations

Mathematical Programming, Daily Agent, Engineering +7

Staffing multi-skill call centers via search methods and a performance approximation

Athanassios N. Avramidis, Wyean Chan, Pierre L’Ecuyer · IIE Transactions · 2009 · 57 citations

Dynamic Call Center Routing Policies Using Call Waiting and Agent Idle Times

Wyean Chan, Ger Koole, Pierre L’Ecuyer · Manufacturing & Service Operations Management · 2014 · 30 citations

Engineering, Dynamic Resource Allocation, Call Routing Policies +17

Waiting time predictors for multi-skill call centers

Mamadou Thiongane, Wyean Chan, Pierre L’Ecuyer · 2015 Winter Simulation Conference (WSC) · 2015 · 13 citations

Many Predictors, Machine Learning, Engineering +23

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