Customer satisfaction and loyalty in Malaysian Islamic banks:a PAKSERV investigation

Muahmmad Kashif, Sharifah Suzana Wan Shukran, Mohsin Abdur Rehman, +1

International Journal of Bank Marketing

Customer ExperienceCustomer SatisfactionConsumer ResearchRetail BankingService Quality +14

The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry

Ghazal Shams, Mohsin Abdur Rehman, Sarminah Samad, +1

Journal of Financial Services Marketing

Total Quality ManagementCustomer SatisfactionBanking IndustryCustomer ExperienceService Quality +9

Exploring customer’s mobile banking experiences and expectations among generations X, Y and Z

Ghazal Shams, Mohsin Abdur Rehman, Sarminah Samad, +1

Journal of Financial Services Marketing

Customer SatisfactionFintechMobile MarketingMobile CommerceDigital Marketing +9

Green HRM promotes higher education sustainability: a mediated-moderated analysis

Zuhair Abbas, Shagufta Sarwar, Mohsin Abdur Rehman, +2

International Journal of Manpower

EngineeringSustainable DevelopmentEducationGreen BuildingResource Sustainability +21

The dynamics of Zakat donation experience among Muslims: a phenomenological inquiry

Muhammad Kashif, Khurrum Faisal Jamal, Mohsin Abdur Rehman

Journal of Islamic accounting and business research

Zakat DonationsCulturePhilanthropyIslamic EconomicsReligion Studies +13

Hospitality-based service recovery, outcome favourability, satisfaction with service recovery and consequent customer loyalty: an empirical analysis

Ghazal Shams, Raouf Ahmad Rather, Mohsin Abdur Rehman, +1

International Journal of Culture Tourism and Hospitality Research

Customer SatisfactionService QualityService RecoveryService ResearchManagement +13

Entrepreneurial Intentions among Business Students in Pakistan

Abdullah Azhar, Annum Javaid, Mohsin Abdur Rehman, +1

Journal of Business Systems Governance & Ethics

Entrepreneurial InnovationEntrepreneurial PhenomenonMotivationBusinessSocial Norms +10

Customer perceived service quality and loyalty in Islamic banks

Muhammad Kashif, Mohsin Abdur Rehman, Lina Pilelienė

The TQM Journal

Towards Customer SatisfactionCustomer SatisfactionCustomer ExperienceService QualityService Research +11

The influence of course experience, satisfaction, and loyalty on students’ word-of-mouth and re-enrolment intentions

Mohsin Abdur Rehman, Erisher Woyo, Joy Eghonghon Akahome, +1

Journal of Marketing for HIGHER EDUCATION

Customer SatisfactionStudent RetentionSurvey QuestionnaireStudent SuccessCourse Experience +10

Understanding the challenges of e-learning during the global pandemic emergency: the students’ perspective

Mohsin Abdur Rehman, Saira Hanif Soroya, Zuhair Abbas, +2

Quality Assurance in Education

E-learningEducationOnline LearningAdapted CurriculumGlobal Pandemic Emergency +17