Jiajing Hu

How the destination short video affects the customers' attitude: The role of narrative transportation

Xinyue Cao, Zhirui Qu, Yan Liu et al. · Journal of Retailing and Consumer Services · 2021 · 215 citations

Customer Experience, Customer Satisfaction, Destination Marketing +14

Dancing with service robots: The impacts of employee-robot collaboration on hotel employees’ job crafting

Yue Song, Mengying Zhang, Jiajing Hu et al. · International Journal of Hospitality Management · 2022 · 149 citations

Engineering, Socially Assistive Robot, Design +12

The effect of tourist-to-tourist interaction on tourists' behavior: The mediating effects of positive emotions and memorable tourism experiences

Gefen Zhou, Yan Liu, Jiajing Hu et al. · Journal of Hospitality and Tourism Management · 2023 · 89 citations

Positive Emotions, Customer Satisfaction, Behavioral Sciences +11

The effect of customer incivility on employees' turnover intention in hospitality industry: A chain mediating effect of emotional exhaustion and job satisfaction

Bo Pu, Wenyuan Sang, Siyu Ji et al. · International Journal of Hospitality Management · 2023 · 71 citations

Employee Involvement, Customer Satisfaction, Hospitality Human Resources +14

Sustainable rural tourism: linking residents’ environmentally responsible behaviour to tourists’ green consumption

Jiajing Hu, Lin Xiong, Xingyang Lv et al. · Asia Pacific Journal of Tourism Research · 2021 · 62 citations