Wenyuan Sang

The effect of customer incivility on employees' turnover intention in hospitality industry: A chain mediating effect of emotional exhaustion and job satisfaction

Bo Pu, Wenyuan Sang, Siyu Ji et al. · International Journal of Hospitality Management · 2023 · 71 citations

Employee Involvement, Customer Satisfaction, Hospitality Human Resources +14

Effects of customer incivility on turnover intention in China’s hotel employees: A chain mediating model

Bo Pu, Siyu Ji, Wenyuan Sang · Journal of Hospitality and Tourism Management · 2022 · 57 citations

Chain Mediating Model, Customer Satisfaction, Customer Incivility +12

The effect of tourism live streaming information quality and source credibility on users’ continuous viewing intention: an application of elaboration likelihood model

Wenyuan Sang, Siyu Ji, Bo Pu et al. · Asia Pacific Journal of Tourism Research · 2023 · 28 citations

The impact of burnout on turnover intention among Chinese general practitioners: The mediating effect of job satisfaction and the moderating effect of professional identity

Jing Feng, Wenyuan Sang, Zihui Lei et al. · International Journal of Social Psychiatry · 2022 · 17 citations · Full text

The Effect of Entrepreneurial Leadership on Employees’ Tacit Knowledge Sharing in Start-Ups: A Moderated Mediation Model

Bo Pu, Wenyuan Sang, Juan Yang et al. · Dove Medical Press (Taylor and Francis Group) · 2022 · 16 citations · Full text