Concepedia

Antonella Cugini

AC

Statistics

Publications

5

Citations

150

H-Index

5

Active since

1999

Affiliations

Bocconi University(Current)

University of Padua

Antonella Cugini is an author at Bocconi University specializing in strategic management, management, and tourism management.

Publications per year

1999–2022

5

Publications

5

The Cost of Customer Satisfaction: A Framework for Strategic Cost Management in Service Industries

Antonella Cugini, Antonella Carù, Fabrizio Zerbini · European Accounting Review · 2007 · 53 citations

Management, Strategic Management, Tourism Management +10

Profitability and customer satisfaction in services

Antonella Carù, Antonella Cugini · International Journal of Service Industry Management · 1999 · 32 citations

Business, Business Economics, Business Strategy +15

Assessment of destination performance: a strategy map approach

Manuela De Carlo, Antonella Cugini, Fabrizio Zerbini · Tourism Review · 2008 · 27 citations

Management, Strategic Management, Tourism Management +16

Performance measurement in academic departments: the strategy map approach

Antonella Cugini, Giovanna Michelon, Silvia Pilonato · Public Money & Management · 2011 · 19 citations · Full text

Management, Performance Management, Strategic Management +17

“I will pay you more, as long as you are transparent!”: An investigation of the pick-your-price participative pricing mechanism

Giandomenico Di Domenico, Katia Premazzi, Antonella Cugini · Journal of Business Research · 2022 · 19 citations · Full text

Business, Marketing, Marketing Management +14

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