Alison J. Green

How We Complain: The Effect of Personality on Consumer Complaint Channels

Riley Berry, Sarah Tanford, Rhonda J. V. Montgomery et al. · Journal of Hospitality & Tourism Research · 2014 · 56 citations

Customer Experience, Customer Satisfaction, Personality Science +23

Student Learning Styles: Assessing Active Learning in the Hospitality Learners Model

Alison J. Green, Gail Sammons · Journal of Hospitality & Tourism Education · 2014 · 44 citations

Hospitality Education, Education, Learning Style +19

Student Perceptions towards Using Clickers and Lecture Software Applications in Hospitality Lecture Courses

Alison J. Green, Wen Chang, Sarah Tanford et al. · Journal of Teaching in Travel & Tourism · 2015 · 36 citations

What certifications are important in the hospitality industry?

Andrew Moreo, Alison J. Green, Robert M. O’Halloran · Journal of Human Resources in Hospitality & Tourism · 2017 · 21 citations

Customer Satisfaction, Hospitality, Human Resource Management +17

Determinants of Student Satisfaction with Using Instructional Technology: The Role of Active Learning

Alison J. Green, Sarah Tanford, Alice Swift · Journal of Hospitality & Tourism Education · 2018 · 18 citations

Customer Satisfaction, E-learning, Education +17