Concepedia
Statistics
Publications
1
Citations
22
H-Index
Active since
2004
K. F. Ortiz Jaya is an author specializing in customer satisfaction, consumer behavior, and business.
Top concepts
BusinessMarketingManagementService QualityConsumer BehaviorConsumer ResearchCustomer SatisfactionTotal Quality Management
Publications per year
2004–2004
Service Quality Dimensions: A Study on Various Sizes of Grocery Retailers - A conceptual Paper
Nor Khalidah Abu, Abdul Razak, K. F. Ortiz Jaya · 2004 · 22 citations
Total Quality Management, Customer Satisfaction, Service Quality Dimensions +16
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