Concepedia

Luís Fernando Varotto

LF

3

Publications

128

Citations

3

H-Index

2016

Active since

Affiliations

Universidade Nove de Julho(Current)

Luís Fernando Varotto is an author at Universidade Nove de Julho specializing in business, management, and customer satisfaction.

Top concepts

BusinessManagementMarketingCustomer SatisfactionFintechCommunicationOnline BankingUser ExperienceBusiness HistoryFirm Performance

Publications per year

2016–2020

3

Publications

3

Internet and mobile banking: the role of engagement and experience on satisfaction and loyalty

Daniela Menezes Garzaro, Luís Fernando Varotto, Samara de Carvalho Pedro · International Journal of Bank Marketing · 2020 · 78 citations

Customer Satisfaction, Consumer Research, Communication +19

Evolution in franchising: Trends and new perspectives

Luís Fernando Varotto, Leonardo Aureliano-Silva · Internext · 2017 · 26 citations · Full text

Organizational Economics, Innovative Start-ups, Industrial Organization +17

FRANCHISOR-FRANCHISEE RELATIONSHIP QUALITY: TIME OF RELATIONSHIP AND PERFORMANCE

Luís Fernando Varotto, Juracy Parente · Revista de Administração de Empresas · 2016 · 24 citations · Full text

Relationship Marketing, Customer Satisfaction, Firm Performance +9

Rows per page

1–3 of 3