Concepedia

Martin Adam

MA

31

Publications

2K

Citations

18

H-Index

2009

Active since

Affiliations

Technical University of Darmstadt(Current)

University of Göttingen

Copenhagen Business School

Tampere University

University of Turku

Martin Adam is an author at Technical University of Darmstadt specializing in management, decision science, and business.

ORCID

Top concepts

Publications per year

2009–2025

31

Publications

31

AI-based chatbots in customer service and their effects on user compliance

Martin Adam, Michael Wessel, Alexander Benlian · Electronic Markets · 2020 · 976 citations · Full text

Watch Me Improve—Algorithm Aversion and Demonstrating the Ability to Learn

Benedikt Berger, Martin Adam, Alexander Rühr et al. · Business & Information Systems Engineering · 2020 · 159 citations · Full text

Social influence tactics in e-commerce onboarding: The role of social proof and reciprocity in affecting user registrations

Konstantin Roethke, Johannes Klumpe, Martin Adam et al. · Decision Support Systems · 2020 · 81 citations · Full text

Let’s Connect to Keep the Distance: How SMEs Leverage Information and Communication Technologies to Address the COVID-19 Crisis

Charlotte Wendt, Martin Adam, Alexander Benlian et al. · Information Systems Frontiers · 2021 · 80 citations · Full text

Human vs. Automated Sales Agents: How and Why Customer Responses Shift Across Sales Stages

Martin Adam, Konstantin Roethke, Alexander Benlian · Information Systems Research · 2022 · 58 citations · Full text

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