Hazel Morton

User perceptions of security and usability of single-factor and two-factor authentication in automated telephone banking

Nancie Gunson, Diarmid Marshall, Hazel Morton et al. · Computers & Security · 2010 · 187 citations · Full text

Device Authentication, Engineering, Usable Security +11

Scenario-Based Spoken Interaction with Virtual Agents

Hazel Morton, Mervyn Jack · Computer Assisted Language Learning · 2005 · 99 citations

Engineering, Communication, Virtual Agent +21

Interactive Language Learning through Speech-Enabled Virtual Scenarios

Hazel Morton, Nancie Gunson, Mervyn Jack · Advances in Human-Computer Interaction · 2012 · 41 citations · Full text

Second Language Learning, Multilingualism, Psycholinguistics +22

Speech interactive computer-assisted language learning: a cross-cultural evaluation

Hazel Morton, Mervyn Jack · Computer Assisted Language Learning · 2010 · 37 citations

Second Language Learning, Cross-cultural Evaluation, Second Language Acquisition +13

The mediating effects of brand music and waiting time updates on customers' satisfaction with a telephone service when put on‐hold

Gareth Peevers, Fergus McInnes, Hazel Morton et al. · International Journal of Bank Marketing · 2009 · 28 citations

Music, Customer Satisfaction, Waiting Time +27